Groom for Improvement is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other related documents) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Groom for Improvement of 27 Kings Lane, Sutton, Surrey, SM1 4NY.
Your Consent
By using our Website, you understand and agree that personal information you provide through the Website will beheld on a database created and operated by us and/or other selected third parties.
What information do we collect and why?
When you use our service in the studio or request a call back on our Website, you will be asked for some essential information including your name, address, email address, telephone number and vet’s contact details. These are collected to help us:
- Contact you about your enquiry or the service you have requested
- Speed up your form filling processes if you’ve registered online
- Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys
- Respond to any issues or queries
- Notify you about any changes to our service
- Send tailored marketing emails about new services/offers
We will automatically collect data such as dates and times of your visit to the Website.
How we protect your information
We endeavour to protect your information by:
- Encrypting your personal information. When you request a call back, your information will be sent through to us. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data
- Keeping your information up to date and accurate. Please note, to do this, we require you to tell us if any details such as your name and address have changed
- Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best top protect your personal data, we can not guarantee the security of your data transmitted to and/or through the Website: any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
Statement on the use and disclosure of Personal Data
We may send you by text, email or post, details on offers, products, reminders and services which may be of interest to you. We may also telephone you to discuss the service you require or for market or service research. We may also permit selected third parties to use y our data to provide you with information about services which may be of interest to you and they may contact you about this by email, text or telephone where you have consented to receiving such communications.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms and Condition or agreements or contracts between us or to protect the rights, property of safety of Groom for Improvement, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and internal investigations including customer complaints and claims.
Your rights
You have the right to ask us not to process your personal details for marketing purposes. Ayshea – how would they do this – is there some way to put this on the website when they enter information requesting a call back? Is there anything saying that if they enter their information they may receive marketing emails or is this covered by the policy above?
You can exercise our right to prevent such processing by ……..
Cookies
In order that we can monitor and improve the Website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system and browser.
A cookie is an element of data that a website can send to your browser, which may then store it on the hard drive of your computer. Cookies allow us to understand who has seen which pages and advertisements on the Website and to make the Website more user friendly. We use Cookies so that we can give you a better experience when you return to the Website.
Cookies are used to enable you to register on to the Website. Most web browsers automatically accept cookies. You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may also use cookies to provide you with customised information from the Website.
Please see our Cookie Policy for further information.
Access Rights
You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at 27 Kings Lane, Sutton, Surrey, SM1 4NY, enclosing your postal details and a cheque for £10 payable to Groom for Improvement to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. If you have any queries about data protection, please email us on info@groomforimprovement.uk